Deregistering and re-registering your device will not cause you to lose any content. When powering back on your device, you will need to re-register it to your Amazon account, and then you will be able to access your content.Restart the device by holding down the power button for 40 seconds continuously.Select the impacted device and click Deregister.Go to Manage Your Content and Devices and log in to your account.It that does not help, try disconnecting the battery and hold down the power switch for 60 seconds. (Time it.) Then release the button and wait 3 minutes for the Kindle to reboot. Then, while it's still connected to the charger, press and hold the on switch for 60 seconds. In the meantime, customers can contact Amazon Customer Support or take the following steps to fix the issue.” Plug the Kindle into the charger for 10-15 min. Users on Reddit speculate that some of the backend services provided by Amazon that power the Kindle experience are having problems.Īmazon has issued a statement to Good e-Reader “We are aware some customers are having difficulties accessing content on their Kindle e-reader devices, and our teams are working quickly to resolve the issue. Reboots and wiping the device seems to have no effect. Some new users go through the setup process and are reading an ebook and all of a sudden the entire e-reader becomes unresponsive. Some users are just using their Kindle normally and all of a sudden they have a blank screen. There is no rhyme or reason why this glitch is happening. Kindle users have petitioned Amazon and the company says they are working on a fix. The problem stems from the new Kindle UI that the company implemented last year, that makes the Kindle e-reader look similar to the apps for Android and iOS. If it doesnt solve a problem, then contact Amazon and request for a replacement. Customers are receiving new Kindles with a blank screen out of the box and the e-reader cannot be used, existing e-readers are also suffering from the same issue. Amazon Kindle e-readers are suffering from a major bug.
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